Refund Policy

At Heart’s Fire Candle Company, we strive to provide you with the highest quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, please review our refund policy below:

1. Returns:
  • You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • To initiate a return, please contact our customer support team with your order details and reason for return. We will provide you with further instructions and a return shipping address.
  • Please note that you will be responsible for the return shipping costs, unless the return is due to a defective or incorrect item.
2. Refunds:
  • Once we receive your returned item and confirm its eligibility, we will process your refund.
  • Refunds will be issued in the original form of payment used for the purchase.
  • Please allow up to 7 business days for the refund to be processed and reflected in your account.
3. Exchanges:
  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
4. Damaged or Defective Items:
  • In the rare event that your item arrives damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement or refund.

Please note that our refund policy applies to online purchases made directly through our website. For purchases made through authorized retailers or third-party platforms, please refer to their respective return and refund policies.